Terms and Conditions
1.1 SARL Chamexpress.com is registered in France. Siret No: 509648 960 00011. Here under AostaExpress.com, MegeveExpress.com, MorzExpress.com are all applicable in this under these terms and with be refered to as ChamExpress.com in this document going forward.
1.2 SARL Chamexpress.com hold an international passenger transport license. (No: 2009/82/0000480)
1.3 All vehicles operated by SARL Chamexpress.com are covered by passenger insurance.
2.0 The term ‘Client’ refers to any individual making a booking. In cases where there is a group of 2 passengers or more, this individual will automatically be allocated the status of ‘lead passenger’ and will be responsible for all persons travelling under the booking.
2.1 The client accepts these booking conditions on behalf of each member of the booking party. They will be the primary contact for all information and matters concerning the booking including payment.
The client can register an online account for their booking to be completed or the client can create a one time booking via www.chamexpress.com
2.2 Payment can be made in 1 set way with ChamExpress SARL: Online- at the time of making the booking, , submitting payment via www.chamexpresss.com
2.3 Payment can be made with Visa or mastercard credit or debit card. Chamexpress.com cannot accept payment by Maestro or American Express cards.
2.4 All bookings must be prepaid before travel. Cham Express reserves the right to request prepayment for all transfers, refusal to do so will result in ChamExpress being unable to complete the booking.
2.5 It remains the responsibility of the client to check the booking confirmation ticket of any errors when making a booking over the phone or via email, ChamExpress is not responsible for any errors in bookings made via phone or emai.
2.6 Any bank or credit card charges incurred by the client when reserving with ChamExpress.com, are made at the clients cost. Charges may vary from bank to bank and will also vary depending on currency. ChamExpress accept no liability for any charges incurred.
2.7 If there are any fare changes necessary after the booking has been made, ChamExpress will produce written confirmation of these changes by email (if the client has provided an email address).
3.0 Booking conditions
3.1 The booking confirmation email contains the clients ticket.This must be presented to the driver for both the outward and return trips in either electronic or paper from. Failure to produce a ticket on request by a driver or member of staff may result in the client being unable to board the transfer.
3.2 Clients can book single or return tickets online up until 17:00 hrs the day before travel pending availability.
3.3 Where clients choose to make a booking over the phone or via email the booking is subject to, and the client accepts, these Terms and Conditions.
3.4 Clients will be taken through several stages where they will be required to enter their personal and travel details. It is the responsibility of the client to ensure they enter details carefully and correctly as, once confirmed, a ticket cannot be amended without payment of the appropriate amendment fees of as listed below.
3.5 Clients who have purchased a round trip ticket in Geneva Airport through ChamExpress partner "Gare Routiere” (the Swiss Bus Station), must call the office at least 72 hours prior to the return transfer. Failure to do so will result in the clients ticket not being valid and no refund will be issued.Returns on the same day should be booked with ChamExpress Airport Staff.
3.6 Amendments and modifications to bookings must be writing via email to firstname.lastname@example.org
3.7 Amendment policy
No time limit.
Amendments for travel are free of charge for flexi fares (Subject to these changes not affecting the price of the transfer and subject to availability).
More than 3 Days before travel
Address, time changes and date changes within the season can be made subject to availability and/or additional charges. A 10.00 EUR amendment fee per person stands for changes made within this time period.
0-72 hours before travel:
No modifications can be made to a clients booking. Increases in passenger numbers are subject to availability and will require a new separate booking at the current price. No change can be made to the booking on the same day, including moving a clients transfer time, date, or address for both arrival and departure transfers. Any change of date with this amount of notice will follow our official cancellation policy.
3.8 Credits – ChamExpress cannot provide a credit for any booking. If a passenger has booked a flexi ticket, date changes are possible, but the client must beable to supply the new travel date within the season (Dec-April, June –September). Standard tickets can make changes to the bookings as per the amendment fee. Should the client not wish to travel within the season, the standard cancellation policy will apply.
3.9 All changes must be made before the original date of travel.
3.10 Certain changes to the booking may result in a change in the cost of the transfer, or the requested transfer no longer being available. In this instance if the client does not accept the new costs, or ChamExpress can no longer assist in the delivery of the transfer, the standard refund policy applies.
3.11 It is the responsibility of the client to provide a mobile contact telephone number at the time of booking, and that this phone is switched on and working at the time of travel and during their stay in resort. ChamExpress must be able to contact the client at all times. ChamExpress is not responsible for any issues that occur in the delivery of the transfer service as result of the client failing to provide to do so.
3.12 Clients are responsible for checking the pre-determined accomodation list of addresses and must use this rather than the custom option if their accommodation is listed. Should the address not be accessible it may result in a service that is not door-to-door. ChamExpress will not be liable for any additional travel expenses you may incur as a result.
3.13 When a client does not supply a full address or an incorrect address, the driver will attempt to locate the accommodation for a period not exceeding 5 minutes for shared transfers and 20 minutes for private transfers, after this time the client’s will be dropped off at the resort's tourist office (whether it is open or closed). Or if the transfer is a departure from resort the transfer will be forced to leave the resort without the client.
3.14 It is the responsibility of the client that all theinformation on their ChamExpress booking confirmation is correct. ChamExpress accepts no responsibility for incorrect information given by a client that results in either a flight or transfer being missed. This applies to phone, email and online bookings.
3.15 It is the client's full responsibility to accurately state their flight arrival and departure times so that correct timetable services can be recommended to book.
3.16 Departing resort - The system will display an available time, all transfers with adequate seat availability for the group size, that depart the Resort within the recommended time. An estimated time of arrival at Geneva Airport is given, this can be effected by weather and traffic.
3.17 It is the responsibility of the client to select a transfer that is estimated to arrive at Geneva Airport in good time for check in or other onward travel arrangements.
3.18 The displaying of an estimated time of arrival DOES NOT guarantee that the transfer will arrive at that time. The journey time to Geneva airport is usually about 90 minutes from when the vehicle departs the Resort. However, this can vary significantly throughout the day and on a daily basis and can be affected by circumstances beyond the control of ChamExpress such as cross border delays, traffic, weather, road conditions, change of vehicle and any other unforeseen circumstances.
3.19 ChamExpress will not be liable for additional travel costs incurred by clients should onward travel arrangements be affected due to circumstances beyond the control for ChamExpress
3.20 Tickets are sold per seat. Adults and children are required by law to purchase individual seats.
3.21 ChamExpress does not offer a price match for its shared services.
3.22 All standard quotes given by ChamExpress are only valid for 7 days, after this time a new quote will need to be acquired. All quotes are subject to change and final refusal by the ChamExpress management team.
3.23 Refund: All refund requests or cancellations need to be stated in writing and sent via email to email@example.com. The ChamExpress refund policy is as follows:
3.24 SHARED TRANSFERS:
Notice Period less than 7 days - 0% refund given.
Notice Period over 7 days - 50% refund given.
3.25 FLEXI TRANSFERS
Notice period over 1 month 100% refund.
Notice Period over 14 days -75% refund.
Notice Period 3-7 days - 50% refund given.
Notice Period less than 0-3 days - 0% refund.
3.26 PRIVATE TRANSFERS: Notice Period less than 2 days - 0% refund given.
Notice Period under 10 days - 50% refund given.
Notice Period more than 10 days-70% refund given.
3.27 To process a refund the client must supply ChamExpress with the name and address of the account holder, as well as the account’s IBAN and the bank’s BIC or SWIFT code and address. All refunds will be issued in 4-6 weeks from the date the refund was requested.
3.30 In the event of a health crisis (similar to Covid-19 crisis of 2020) IF confinement measures are put in place to the final destination you are travelling to with ChamExpress, the following conditions will apply:
Notice Period 0-2 days: 0% refund given.
Notice Period 3-7 days: 100% Credit Voucher issued for use for a new booking(s) for up to 24 months.
Notice Period over 7 days: 50% refund given.
AlpyPLUS+ Ticket Holders:
Notice Period 0-2 days: 0% refund given.
Notice Period 3 days or more: 100% refund.
Notice Period 0-2 days: 0% refund given. Change the date of your transfer free of charge.
Notice Period 3-7 days: Credit Voucher issued for use up to 24 months.
Notice Period more than 7 days: 100% refund.
Depending on your origin, if Quarantine regulations are imposed for your destination, we apply our terms stated above (3 Refunds).
We really want to thank you for your patience. We know that the uncertainty created by the Coronavirus is taking a toll in everyone’s lives. And we are also aware that having to deal with travel changes is an added concern to our customers.
4.1 All luggage must be clearly labelled with the client name and destination address. ChamExpress does not take responsibility for customers taking incorrect luggage from the vehicle. ChamExpress is unable to transfer luggage without the owner present.
4.2 ChamExpress will take all reasonable care in loading and the carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.
4.3 Clients are allocated, per person, 1 checked bag of 23kgs, 1 piece of hand luggage, and a ski or snowboard bag (23kg) which all must be indicated on the booking. The Ski/Snowboard bag must not exceed 23kg and Dimensions: Length 180cm, Wide 33cm, Deep 24cm. Any excess luggage must also be declared at the time of booking.
4.4 In the event of a client having excess luggage, ChamExpress reserves the right to charge an excess baggage allowance, or refuse to transport the items or the clients. The fees for excess luggage are 20 Euro per item, or a larger vehicle if a private transfer. Bikes incur a 10 euro surcharge per bike and must be stated on the booking form.
4.5 ChamExpress is able to offer free transport of wheelchairs provided they are folding, manual wheelchairs and that a note of this is made within the booking.
4.6 Any luggage or other miscellaneous items that are lost or thought to be left in an Chamexpress bus will be returned to the client by post only, subject to a minimum charge of €30 or subject to a quote for items exceeding this. Any lost property not claimed in 4 weeks will be disposed of.
5. 0 Passengers
5.1 The EU directive 2003/20/EC indicates that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. It is illegal for babies and children to travel in the lap of an adult. ChamExpress can provide appropriate child seats free of charge, as long as they are specified at the time of booking. Please note that all of our child seats are reversible, and we strongly recommend parents travelling with infants under a year to bring their own. ChamExpress will provide baby seats based on reservation, and standard issue baby seats will be provided. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment.
5.2 Failure to request an appropriate child seat at the time of booking will mean that we are unable to provide the transfer as booked. In this circumstance, we will not be able to provide any refund for those unable to travel the persons in the booking, or offer an alternative transfer.
5.3 Babies and Children pay a full seat price. The seat will be allocated to the client on the basis of what they selected on the online booking form. In the case that there is any dispute over the suitability of the seat, ChamExpress will not be held accountable for difference of opinion. Parents are recommended to bring their own child seats.
5.4 Parents are responsible for checking the correct fitting of the child seat and restraint in the vehicles.
5.5 ChamExpress reserves the right (and delegates all employees the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs, or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
5.6 Parents, or minders of children under the age of 18 years, are responsible for the conduct of these children while in the ChamExpres vehicles, and will be held responsible for any damage caused.
5.7 Children under 16 years of age cannot travel alone. They must be accompanied by an adult aged 18 orover.
6. Conditions of Travel
6.1 Clients who soil the interior of a van are liable to an on the spot cleaning charge of 150 €. This is payable immediately to the ChamExpress driver. If the client refuses to pay, or has no money with which to pay, then the driver will action a police report.
6.2 Any damage caused to an ChamExpress vehicle by a client must be paid for immediately. If payment cannot, or will not, be made then ChamExpress will be forced to take legal action against the customer(s) in question.
6.3 Smoking and consumption of alcohol is forbidden in all ChamExpress vehicles.
6.4 ChamExpress does not allow animals to travel. It is possible to travel with an animal in a private transfer and only if the animal is well caged. For services dogs the cuosmter will not need a cage, but will still require a private transfer, the relevant supporting documents will be required and the customer will need to notify ChamExpress in advance of travel.
6.5 Clients must wear their seat belts at all times.
6.6 In cases of force majeure, ChamExpress may be forced to explore other transport options for customers. This decision will rest solely with the management of ChamExpress. Payment for any extra transport taken will be made by the customer, however ChamExpress will provide documentation to aid the customer in claiming back any costs from their holiday insurance provider.
6.7 In the event that the ChamExpress driver is unable to reach a customers requested drop off or pick up point; due to bad weather, road conditions, or the transfer vehicle being too large to access certain properties, the customer must attempt to make their own way to a suitable, safe, pickup location or may be required to make the rest of the journey on foot or via other transport means. ChamExpress are not liable for any additional costs incurred in this instance. ChamExpress recommend clients check their accommodation and resort information before travel and be aware of any potential access issues.
6.8 Clients arriving/departingon the French side of Geneva airport must make their own way to/from the Swiss side of the airport. Customers arriving/departing on Terminal 2 of Geneva airport must make their own way to/from the arrivals hall in the main terminal.
6.9 ChamExpress reserves the right to modify the type of vehicle used for all transfers, vehicles may vary in order to accommodate any number of passengers from 2 to 50 this may include coaches and larger mini buses, as well as smaller vehicles.
6.10 ChamExpress may on occasion require passengers to change vehicle during the course of the booked transfer. This is considered normal practice on all shared transfers.
6.11 Passenger Conduct. Clients must not act in an abusive or threatening manor to any staff member or other passengers, including airport staff, drivers, office staff or any member of the ChamExpress business. Clients behaving in a threatening, angry or abusive manor will have their ticket cancelled on the spot and ChamExpress will off no refund for the original booked ticket and will not be liable for any further costs incurred by the client as a result of a cancelled ticket.
6.12 Shared Transfer bookings must comply to a strict 1 drop off and 1 pick up policy per booking. Two pick up address or more must be onseparate reservations.
7. Conditions of Service
7.1 The client is booking a timetabled service, at their own risk.ChamExpress will not be held accountable for a missed flight or any additional costs incurred by the client as a result of booking at an incorrect time.
7.2 Any changes to your original timetable service of over 1.5 hours will result in a 50% refund for the client. Any changes over 4 hours will result in a full refund. This does not apply to clients who missed their transfer due to flight delay, cancellation or errors made within their booking.
7.3 Cham Express will not incur any liability whatsoever in the event of any delay due to causes beyond its control (force majeure). The following clauses outlines examples of these causes but are not limited to: -Accidents on route causing delays to the vehicle. -Exceptional or severe weather conditions. -Compliance with requests of the police. -Deaths and accidents on the road. - Vandalism and terrorism. -Traffic delays, road closures and diversions.-Industrial action by third parties. -Issues and delays caused by other customers. -The vehicle being held or delayed by a police officer or government official. - Other circumstances affecting passenger safety - Road closures due to local fiestas or other events. - Properties that are not accessible by the type of vehicle booked. - Acts of God, flood, earthquake, avalanche or any other natural disaster. - Epidemic or pandemic. -War, threat of war or similar. - Fire or explosion. - Terrorist attack or riots.
7.4 Cancelled Flights: Standard Ticket: In the event of a flight being cancelled, the client is deemed to have missed their booked transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of said transfer. With no refund for the original booked ticket.In the instance where no new transport can be provided by ChamExpress, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. No refund will be issued for the original ticket and ChamExpress are not liable for any additional costs incurred. If the client has a Flexi Ticket they will be able to move to the next available transfer, subejct to availabiblity and travel must be on the same day as their original transfer.
7.5 Delayed Flights or luggage: In the event of a flight delay clients must go to the ChamExpress transfer desk as normal. Client’s will be deemed to have missed their booked transfer, however on arrival at the airport the airport team will reallocate the client to the next transfer with available seats. Clients who purchase Flexi tickets will have priority over Standard tickets upon check in. This may still result in a wait on arrival, or a transfer the following day, the sharing of a vehicle with other passengers in the instance that a private transfer was booked or it could mean there is no longer a transfer available for the client. Should the client not wish to wait for the next available seats, they will be free to arrange alternative transport but no refund for the original booking or compensation for additional costs incurred will be payable by ChamExpress. The client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. No refund will be issued for the original ticket and ChamExpress are not liable for any additional costs incurred.
7.6 Should a client with a shared transfer ticket wish to reserve a seat on an existing, later transfer with availability due to a flight delay, before they arrive in the airport, they will be required to pay a re-booking fee of €10 per seat (standard ticket only). This will be considered a new reservation and any subsequent change will follow the same protocol. In the case where a new transfer vehicle may be required or for transfers after 2100, clients may be required to pay for a new ticket at full price. The rebooking fee is only valid for transfers happening the same day, for transfers requiring a change in date, clients will be required to purchase a new ticket at the full price – this is applicable for both Flexi ticket holders and Standard Ticket Holders..
7.7 Flight delays on Private Transfers: The ChamExpress driver will wait for flight delays landing up to 1 hour after the original scheduled flight arrival time. However after this time this could mean a wait on arrival or different type service being provided, or in some instances this may mean their transfer is no longer available.
7.8 In some instances the next available transfer may be the following day. In this instance ChamExpress offer no compensation or liability for additional costs incurred.
7.9 Cham Express offer no guarantee that they can still supply the transfer requested whether informed inadvance of a flight or luggage delay or not.
7.10 Flights landing early: Cham Express will endeavor to get the client to resort as soon as possible however if the clients flight lands early the wait time is still only calculated based on the original timetable transfer service booked.
7.11 It is the responsibility of the airline and not Cham Express to deliver any lost luggage to the customer. If the transfer is missed due to Airline luggage delay, no refund will be provided, and the standard terms of a delay will be valid. Any claims will need to be taken up with the airline.
7.12 Transfer Time Changes and Delays – In the instance that a client’s transfer time is altered either to or from resort or the vehicle is delayed, if the client does not wish to wait for the vehicle they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by ChamExpress.
7.13 In the case that a customer is unable to take their transfer as a result of delayed, cancelled or missed flights and the customer incurs additional costs arranging alternative travel arrangements because of this, ChamExpress will provide on request a written statement as to the reason these additional costs were incurred, but will not be liable for any of these additional costs nor will Cham Express provide any refund for the originally booked service.
7.14 ChamExpress will not be responsible for arranging alternate travel for clients who miss their transfers on either arrival or departure transfers. Nor will ChamExpress be liable for a refund of the original ticket or any new costs incurred.
7.15 Departure Transfers: In the situation that the client is not at the specified meeting point at the arranged time, the driver will wait for a MAXIMUM of 5 minutes with the shared transfer service and 15 minutes for the private transfer service. After this time the customer will be deemed a ‘no show’ and ChamExpress will give no refund for the transfer and will not be liable for any later problems or costs that arise due to clients missing their transfer.
7.16 Diverted flights: If a client’s flight is diverted to another airport, it will be their responsibility to make their way to Geneva Airport. ChamExpress will not be liable to arrange or provide clients with transport to Geneva airport and the standard flight delay policy will apply in the case of missed transfers.
8. Resort Specific Terms
8.1 In the instance where a resort has pedestrianised areas or restricted parking areas, a new collection point will be arranged. ChamExpress will not cover any additional cost incurred the customer may incur to reach these points.
8.2 Clients must ensure they arrive at the pick up point 5 minutes prior to their pick up time. Clients must ensure they know the location of their pick up point prior to taking their transfer. ChamExpress will not be liable should clients miss their transfer because they could not find the pick up point.
8.3 ChamExpress is not obligated to wait for any clients who are late for their transfer, nor will the client be entitled to a refund for their booking should they miss their transfer. Cham Express will not be liable for any additional cost incurred by the client because they miss their transfer.
8.4 ChamExpress will endeavour to run the service to a strict timetable, on occasion there can be delays in the service caused by traffic and other external factors, in this case any delay within 1 hour is considered normal on the shared shuttle service.
9. General Terms
9.1 The client is strongly recommended to have holiday/travel insurance. In the case that previously mentioned reasons for transfer delays occur - causing missed flights and other such costly events - ChamExpress will not be held liable for the cost of any of this. ChamExpress will, however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.
9.2 In events beyond ChamExpress control, due to unforeseen eventualities that would compromise ChamExpress effectiveness and ability to provide the transfer, Cham Express reserves the right to combine private and shared transfers, outsource or subcontract transfers or cancel any transfers at short notice.
9.3 ChamExpress reserves the right to outsource/sub-contract bookings to other licensed transport companies, as well as other partners in the ALSA group, AlpyBus and GVA Transfers. ChamExpress does so with suppliers of transfer services using reasonable skill and care. Cham Express has no liability to the client for the actual provision of the transfer services. ChamExpress is not responsible for any changes in fare with the new provider, when travelling with a Partner Company passengers may be subject to changes in terms, and other operating conditions.
9.4 In the instance of a client having connections to make (such as bus, train or other transportation) ChamExpress bus will not be held liable for any costs incurred for any missed or lost connections resulting from a transfer delay or time change.
9.5 Timetables are indicative, and should not be used to calculate arrival times in resort or departure times from resort.
9.6 Any client making a booking with Cham Express will automatically be entered into the Cham Express email data base and the client accepts that Cham Express may contact them about promotions or offers.
9.7 Nothing can affect the consumers' statutory rights. Cham Express SARL terms and conditions are governed by French Law. By accepting these terms and conditions, you are accepting the terms specific to the transfer type you are booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.
9.8 Any issues relating to the service provided by Cham Express should be put in writing and emailed to firstname.lastname@example.org. All feedback must be received in writing and no verbal statements can be accepted. AlpyBus will endeavour to reply to all emails within ten days of their receipt.
9.10 Timetables displayed are subject to bookings, if there are times where there are no passengers travelling, ChamExpress reserves the right to cancel said service.