How to Book
How To Book >>(you are here)
At ChamExpress, we want to make life as simple as possible for all of our passengers, so it was therefore very important to offer a range of booking options. Whether you're on the go, or sat at home, ChamExpress has a booking option for you...
Book Online Now
Always book online for the lowest fare! Passengers may book single or return tickets online up until 17.00 hrs. (French Time) on the day before travel.
To complete this process you will need details relating to your arrival/departure at Geneva Airport (i.e. your flight or train ticket) together with your drop-off/pick-up location, or accommodation name and address.
You will also need a credit/debit card displaying a Visa or Mastercard symbol. ChamExpress.com does not accept payment by Maestro or American Express. If you do not have a Mastercard or Visa then you may pay via Paypal. A 1€ service charge will apply per seat booked via Paypal.
You will be taken through a 6 step process where you will be required to enter your travel and personal details. It is your responsibility to ensure you enter the details carefully and correctly as, once confirmed, a ticket cannot be amended without payment of the appropriate amendment fees.
Book by Phone
Bookings can be made by telephone up to 2 hours before the time of the required transfer departure. When you make a telephone booking you will be taken through the same on-line booking procedure by the telephone operator.
All telephone bookings are subject to a telephone administration fee of 5 Euros per seat.
It is your responsibility to read and understand the booking terms and conditions before telephoning. By giving your payment details over the telephone you will have been deemed to accept the ChamExpress published terms and conditions.
Should you not have access to email, ChamExpress will explain the procedure for departure and provide you with an emergency contact number. It is your responsibility to ensure you remember these instructions and to follow them. ChamExpress cannot be held responsible for passengers who have difficulties with their transfer caused by not having or following these instructions.
Travelling with Children
Seats must be purchased for all children and infants regardless of age. Infant car seats, or booster seats, must be requested on your booking form. All our safety seats are forward facing. Please note that ChamExpress.com does not provide rear-facing infant seats for small babies. You should therefore, ensure you bring your own seat with you.
Should you fail to purchase the seats for infants/children in your party then ChamExpress will only transfer your party on payment for the additional seats required, subject to availability. Should it not be possible to puchase additional seats on your pre-booked transfer departure, and your party wish to travel together, then you will be required to re-book for a different transfer. In this event the original transfer will be non-refundable and non-transferable. If you do not wish to wait or wish to make your own alternative transfer arrangements then these will be at your own expense.
If you fail to book the appropriate car safety seat, then ChamExpress will refuse to transfer the child/infant together with one parent/guardian until the correct safety seat can be obtained. This could result in them missing their pre-booked transfer departure. In this event they will be required to re-book for the next transfer with seats still available. The missed transfer is non-transferable and non-refundable.
Due to the current uncertainty over fuel costs ChamExpress.com reserve the right to make a fuel surchage per seat if the cost of diesel increases above 1.12€ per litre. Any surcharge will be kept to the absolute minimum. If a surcharge does become necessary then this will be clearly shown during the on-line booking process. Once your booking has been made, and is confirmed, no additional charges will be added by ChamExpress. Another reason why you should always book as far in advance as possible to ensure our low-fare is guaranteed.